Our Policy
Cancellation Policy
You may cancel an order to purchase goods without any reason.
Please notifiy us of your decision in writing within 24 hours by email to: jocelyn.littlesecrets@gmail.com We will be happy to assist you.
Please include the following details -
- Your Order number
- Details of item(s) purchased
- Number of items purchased
- State Clearly that the order is Cancelled.
Cancellation notice received Prior to the order being processed and despatched
We will reimburse all payments received from you including our shipping costs by reverse online payment.
Cancellation notice received After the order has been processed and despatched
Should you inform us of your decision to cancel your order after the order has been processed and despatched, you must return the item(s) to us in a fully saleable condition at your own risk and cost, no later than 7 days from the date of cancellation.
Once you return the item(s) we will reimburse all payments received from you for the returned goods.
Please notifiy us of your decision in writing within 24 hours by email to: jocelyn.littlesecrets@gmail.com
Please include the following details -
- Your Order number
- Details of item(s) purchased
- Number of items purchased
- State Clearly that the order is Cancelled.
Returns Policy
In the instance of incorrect or damaged item(s) received it is important that you notify us immediately by email to: jocelyn.littlesecrets@gmail.com
together with an image of the item(s) and proof of purchase. Once satisfied, we will happily replace the item(s) and shipping costs at our expense.
Please include the following details -
- Your Order number
- Details of your order
- Reason for Return of Item(s)
- Email an Image of incorrect or damaged item(s)
- Provide Proof of Purchase